Do I need to enter my credit card details to sign up?
No. You can sign up and use iSeller for 14 days without entering your credit card details. At the end of your trial, or when you decide to launch your store, you will need to pick a plan and enter your credit card details.
Can I access all iSeller features in my free trial account?
Yes, you can use all features available in iSeller during your 14 day trial. Feel free to deploy iSeller in your store and start selling.
How do you differentiate features for each plan? For example, can I launch Online Store if I choose Starter plan?
We differentiate our plans based on business size, not features. No matter what plan you choose, you can enjoy all features available in iSeller. So yes, Online Store channel is included in Starter plan.
Beside the plan's fees, are there any other fees that I should be aware of such as setup fees, transaction fees, bandwidth excess fees or other recurring fees?
Unlike other platforms, our pricing is simply transparent – there are absolutely no hidden fees. We don't charge any other fees beside your active subscription plan and additional registers that already added to your account.
Do you offer any discounted plans?
Yes, we offer a 10% discount on an annual and a 20% discount on a biennial plans, when they are paid upfront.
How do I convert from trial to a paid plan?
Simply sign-in to your store account and click on Upgrade in the dashboard page.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan anytime.
Can I cancel my account at any time?
Yes. If you decided not to continue using iSeller, simply cancel your account from your iSeller store admin.
Do I have to sign a long term contract?
No. All iSeller plans are month to month unless you sign up for an annual or biennial plan.
What types of payment do you accept?
We accept Visa and MasterCard for most countries. We accept bank transfers only in certain countries.
Is iSeller PCI Compliant or PCI Certified?
Yes. iSeller is certified Level 1 PCI DSS compliant. All your data and customer information is ultra secure.
POS Questions
Can I sell with iSeller POS on more than one register devices (Android or iPad)?
Yes! Download iSeller app in your additional register devices and simply sign-in to your store account. Your store data will automatically be synced and you'll be ready for business in a few minutes.
What is additional register and how much do you charge for an additional register?
Every subscription plan includes one free register activation. A register is activated when you installed iSeller POS app on a register device (either Android or iPad), and sign-in with your store account credentials.
You will be charged only for the second and subsequent register activation. The fee for an additional register can be seen in the pricing table above.
How many users can be used in a single register?
As many users as you wish! iSeller doesn't charge for number of users.
When do I get charged for additional registers?
You'll be automatically charged for the additional register fee the first time you sign in to your new registers. The charge will appear in your next billing statement.
Can I use iSeller POS with my own payment terminal?
Absolutely yes! You can create custom payment options (such as cash, debit, etc.) within the iSeller POS app or in the store admin and record any type of payment.
What hardware does iSeller POS support?
iSeller supports both Android and iPad as the register devices. It works with major Bluetooth, Ethernet and Wi-Fi POS peripherals such as receipt printers, bar code scanners and card readers. To quickly get started, you can buy hardware packages directly from iSeller hardware store.
E-Commerce Questions
Can I use my own domain name?
Yes. You can easily add custom domain name from your store admin without any additional fee. We also provide a free isellershop.com domain name to all stores on sign up.
Are there any bandwidth excess fees?
There are none. All iSeller plans include unlimited bandwidth without any additional cost.
Do I need a web host?
iSeller includes secure, unlimited e-commerce hosting on all plans.
